FAQ
Everything on your mind.
Short answers for customers and businesses. If your question isn’t here, write to us.
For customers
Does Rabs cost anything?
No. Booking and using the app are free. You pay the shop after the service.
Do I need an account?
No. Your name and phone number are enough. Your booking is remembered on this phone or browser.
Do I need to download the app?
No. You can book in your browser at rabs.com.tr. If you like, use “Add to Home Screen” on your phone and open it like an app.
How do I cancel or change the time of my booking?
Tap your booking under Bookings. If the shop's time limit hasn't passed, you'll see “Cancel” and “Change time”. If it has, call the shop.
What if I forget my booking?
Tap “Add to my calendar” on the confirmation. Your phone's calendar reminds you a day and two hours before.
I can't see my booking on another phone.
A booking made without an account shows on the device you booked with. To check or cancel it from another device, you can call the shop.
Can I choose more than one service?
Yes. If you tick hair and beard together, for example, the total time of both services is held for you.
Are the ratings and reviews real?
There are no made-up reviews or bought ratings on Rabs. New shops show as “New on Rabs”.
How do I get my data deleted?
Write to ekip@rabs.com.tr or to “Rabs'a yaz” from the phone number you booked with. Details are in the privacy notice (rabs.com.tr/en/privacy).
For businesses
How do I join Rabs?
Write to us or call us. We set it up with you in about 20 minutes, at your shop or over a video call: your services, prices, opening hours and team.
What does it cost?
Free during the pilot. The price after that is given to you in writing before the pilot ends. We never take commission on customers who come through your own link.
How do I add a walk-in or a phone booking?
In the calendar, tap “Kapıdan” (walk-in) or “+ Randevu” (new booking). Type the name and choose the service; that's it.
Lunch breaks, days off, sick days?
In the calendar, tap “Mola / izin” (break / day off). Customers can't see the times you close.
How does my staff member sign in?
In the Team section, enter your staff member's sign-in phone number. They sign in with their own number and see only their own calendar.
Whose is my customer list?
Yours. Download it to Excel from the Customers section any time.
How do I hear about a new booking?
With the panel open, it pops up on your screen with a sound. On your phone, add the panel with “Add to Home Screen”.
How do I close my account?
Settings → “Hesabımı sil” (delete my account). Your request comes to us and the account is closed within 30 days at the latest. Download your customer list first.
Didn’t find your answer?
Write to us; we answer every question about bookings, business accounts or your data.
SupportOwn a shop?
We set it up with you, at your shop or over a video call. Free during the pilot.
For businesses